{"id":1255,"date":"2024-01-26T15:24:42","date_gmt":"2024-01-26T15:24:42","guid":{"rendered":"https:\/\/dahome.be\/client-e\/"},"modified":"2025-12-04T11:20:17","modified_gmt":"2025-12-04T11:20:17","slug":"client","status":"publish","type":"page","link":"https:\/\/dahome.lademo.be\/en\/client\/","title":{"rendered":"(Future) Clients Hub"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1255","page","type-page","status-publish","hentry"],"acf":{"header":{"":null,"image":248,"title":"Welcome to the Client Hub!","text":"","search":false,"settings":{"visible":true,"anchor_name":""}},"sections":[{"acf_fc_layout":"two-ctas-illustration","background_image":null,"items":[{"title":"I am looking for a housekeeper.","text":"Our housekeepers help 25,000 clients every day. Why not you?","button":{"title":"Sign up","url":"https:\/\/app.dahome.be\/register-form","target":"_blank"},"image":715}],"settings":{"visible":true,"anchor_name":"","spacing_top":"medium","spacing_bottom":"medium"}},{"acf_fc_layout":"wysiwyg","framed":false,"wysiwyg":"<h1><span style=\"color: #d61726;\">Your guide to a spotless home with DaHome!<\/span><\/h1>\r\n&nbsp;\r\n\r\nHere you will find all essential information about our Service Voucher services, DaHome, and much more. Discover and enjoy a tidy, organized living environment.\r\n\r\nAchieve the same level of comfort as<span style=\"color: #d61726;\">more than 25,000 satisfied customers<\/span>\u00a0with the assistance of\u00a0<span style=\"color: #d61726;\">our 3,500 housekeepers.<\/span>\r\n\r\n&nbsp;\r\n\r\n<span style=\"color: #d61726;\">Experience it for yourself!<\/span>\r\n<div class=\"w-full text-token-text-primary\" data-testid=\"conversation-turn-11\">\r\n<div class=\"px-4 py-2 justify-center text-base md:gap-6 m-auto\">\r\n<div class=\"flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group\">\r\n<div class=\"relative flex w-full flex-col agent-turn\">\r\n<div class=\"flex-col gap-1 md:gap-3\">\r\n<div class=\"mt-1 flex justify-start gap-3 empty:hidden\">\r\n<div class=\"text-gray-400 flex self-end lg:self-center items-center justify-center lg:justify-start mt-0 -ml-1 h-7 gap-[2px] visible\"><\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<div id=\"gtx-trans\" style=\"position: absolute; left: -21px; top: 344.875px;\">\r\n<div class=\"gtx-trans-icon\"><\/div>\r\n<\/div>","fullwidth":false,"settings":{"visible":true,"anchor_name":"","spacing_top":"medium","spacing_bottom":"medium"}},{"acf_fc_layout":"read-more","left_right":true,"framed":true,"title":"DaHome, your daily ally for a clean communication!","wysiwyg":"<div class=\"wysiwyg mb-5\">\r\n\r\nTo make your life even easier, we\u2019re introducing the\u00a0<a href=\"https:\/\/app.dahome.be\/\" target=\"_blank\" rel=\"noopener\">DaHome platform<\/a>. Dahome is a convenient platform accessible from your smartphone, tablet, or laptop, allowing you to stay connected wherever you are.\r\n\r\n<\/div>\r\n[[READMORE]]\r\n\r\n<strong>As a client, you can:<\/strong>\r\n<ul>\r\n \t<li>Receive instant notifications if your houskeeper has any last-minute scheduling changes.<\/li>\r\n \t<li>Effortlessly input your vacation days with just a few clicks.<\/li>\r\n \t<li>Seamlessly reach out to your JobCenter for any assistance you may nee<\/li>\r\n<\/ul>","button_more":"Read more","button_less":"Read less","image_wysiwyg":false,"image":null,"video":"https:\/\/www.youtube.com\/watch?v=bQ10qqDES-Q","settings":{"visible":true,"anchor_name":"","heading_tag":"h2","spacing_top":"medium","spacing_bottom":"medium"}},{"acf_fc_layout":"two-ctas-illustration","background_image":null,"items":[{"title":"Discover our DaHome tutorials","text":"Get started on DaHome with ease","button":{"title":"Start here!","url":"https:\/\/dahome.be\/en\/tutorial-client\/","target":"_blank"},"image":632},{"title":"Join DaHome today","text":"Create your account in just a few clicks","button":{"title":"Sing up here!","url":"https:\/\/app.dahome.be\/register-form","target":"_blank"},"image":898}],"settings":{"visible":true,"anchor_name":"","spacing_top":"medium","spacing_bottom":"medium"}},{"acf_fc_layout":"accordion","items":[{"title":"Keep in mind that your (future) housekeeper may not be permitted to do everything.","description":"Green flags","text":"<strong>Green flags<\/strong><img class=\"alignnone size-medium wp-image-4393\" src=\"https:\/\/dahome.be\/app\/uploads\/2025\/12\/greenflags-300x148.jpg\" alt=\"\" width=\"300\" height=\"148\" \/>"},{"title":"How to pay with Service vouchers?","description":"","text":"You can order your service vouchers through<a href=\"https:\/\/www.sodexo.be\/fr\/titre-service\"> Sodexo\/Pluxee. <\/a>\r\n<div id=\"gtx-trans\" style=\"position: absolute; left: 313px; top: -10px;\">\r\n<div class=\"gtx-trans-icon\"><\/div>\r\n<\/div>"},{"title":"DaHome subscription","description":"FAQ","text":"<strong>1. Why this subscription?<\/strong>\r\n\r\nDaHome is a reliable and professional player in the service voucher sector. Due to external factors such as higher wage costs, rising operating expenses, and others, like many other players in the sector, we are compelled to charge administrative fees in the form of a subscription. This subscription system helps ensure the financial health of our service voucher company and also guarantees the quality of our service provision:\r\n<ul>\r\n \t<li>Training of housekeepers.<\/li>\r\n \t<li>Hiring and providing housekeepers according to your needs.<\/li>\r\n \t<li>Management of scheduling (changes and replacements).<\/li>\r\n \t<li>Management of customer absences because we are committed to always providing work to our housekeepers.<\/li>\r\n \t<li>Continuous innovation of our services, such as real-time text notifications in the event of unexpected absence of your housekeeper.<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<strong>2. Do other service voucher companies also charge additional fees?\u00a0<\/strong>\r\n\r\nYes, most companies do charge additional fees, some of which can amount to \u20ac2 per hour. At DaHome, the amount is \u20ac14.99 per month. It is a monthly subscription with billing occurring quarterly.\r\n\r\n&nbsp;\r\n\r\n<strong>3. Can a company charge an additional fee?<\/strong>\r\n\r\nYes, there is a legal framework for imposing this cost. If you would like to learn more about this legislation, you can visit the following websites:\r\n<ul>\r\n \t<li><a href=\"https:\/\/dienstencheques.vlaanderen.be\/burger\/onderneming-huishoudhulp\/onderneming\/extra-kosten\" target=\"_blank\" rel=\"noopener\">Flanders<\/a><\/li>\r\n \t<li><a href=\"https:\/\/www.titre-service.brussels\/citoyen\/entreprise-aide-menagere\/entreprise-agreee\/frais-supplementaires\" target=\"_blank\" rel=\"noopener\">Brussels<\/a><\/li>\r\n \t<li><a href=\"https:\/\/titres-services.wallonie.be\/citoyen\/entreprise-aide-menagere\/entreprise-agreee\/frais-supplementaires\" target=\"_blank\" rel=\"noopener\">Wallonie<\/a><\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<strong>4. How often is the subscription charged per year?<\/strong>\r\n\r\nAt the beginning of each quarter, you will receive a request to pay the administrative fee for the quarter. You will receive this request through our partner\u00a0<a href=\"https:\/\/www.pom.be\/en\/home\" target=\"_blank\" rel=\"noopener\">POM<\/a>. This system is fast and easy. If you become a customer in the middle of the quarter, you will receive a bill for \u20ac14.99 per month for the month following the first cleaning service, until the end of that quarter. At the start of the next quarter, you will receive the request to pay for the upcoming quarter.\r\n\r\n&nbsp;\r\n\r\n<strong>5. What if I don\u2019t pay the subscription?\u00a0<\/strong>\r\n\r\nIf you do not pay the subscription, you will initially receive reminders. If there is still no response to the request after these reminders, DaHome has the option to suspend the services.\r\n\r\n&nbsp;\r\n\r\n<strong>6. Where can I go for questions about the commercial agreement and\/or general terms and conditions?<\/strong>\r\n\r\nYou can contact your\u00a0<a href=\"https:\/\/daoust.be\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">JobCenter<\/a>\u00a0directly. The new general terms and conditions for 2024 are available on\u00a0<a href=\"https:\/\/daoust.be\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">our website<\/a>.\r\n\r\n&nbsp;\r\n\r\n<strong>7. Is the subscription refunded when the household helper is absent?\u00a0<\/strong>\r\n\r\nNo. When your housekeeper\u00a0 is absent, we do our utmost to provide a replacement housekeeper.\r\n\r\n&nbsp;\r\n\r\n<strong>8. How can I pay the subscription fee?<\/strong>\r\n\r\nThe administrative fee will be invoiced via the POM system. You will receive a payment request and have the choice of several payment options:\r\n\r\n\u2022 Scan the QR code: quick, secure, and efficient\r\n\r\n\u2022 Via direct debit\r\n\r\n&nbsp;\r\n\r\n<strong>9. How will I receive the payment request?<\/strong>\r\n\r\nBy default, you will receive the payment request via email: quick and eco-friendly!\r\n\r\nIf there is no possibility to receive the payment request via email, you will receive it by mail or text message.\r\n\r\n&nbsp;\r\n\r\n<strong>10. Is the subscription tax-deductible?<\/strong>\r\n\r\nThe subscription is not tax-deductible, but the tax benefit on service vouchers still applies.\u00a0<a href=\"https:\/\/dienstencheques.vlaanderen.be\/burger\/info\/fiscale-aftrek\/aftrekbaar-bedrag\" target=\"_blank\" rel=\"noopener\">Click here<\/a>\u00a0for more information.\r\n\r\n&nbsp;\r\n\r\n<strong>11. I have an issue with my invoice, where can I go for assistance?<\/strong>\r\n\r\nAll inquiries related to the billing of the subscription are handled by our Finance department. Your JobCenter cannot assist you with questions regarding your invoice."},{"title":"Useful Safety Information","description":"Our Safety Sheets","text":"At DaHome, safety is a top priority for both clients and housekeepers. Check out our Safety Sheets\u00a0<a href=\"https:\/\/dahome.be\/en\/safety-client\/\" target=\"_blank\" rel=\"noopener\">here<\/a>."}],"settings":{"visible":true,"anchor_name":"","spacing_top":"medium","spacing_bottom":"medium"}},{"acf_fc_layout":"two-ctas-illustration","background_image":null,"items":[{"title":"","text":"Get started with DaHome hassle-free.","button":"","image":null},{"title":"","text":"","button":"","image":null}],"settings":{"visible":true,"anchor_name":"","spacing_top":"medium","spacing_bottom":"medium"}}],"cta":{"":null,"background_image":32,"title":"You live in","items":[{"has_icon":true,"title":"Brussels","text":"","icon_group":{"icon_type":"light","icon":"headset"},"image":null,"button":{"title":"Click here!","url":"https:\/\/dahome.be\/en\/brussels\/","target":"_blank"}},{"has_icon":true,"title":"Flanders","text":"","icon_group":{"icon_type":"light","icon":"headset"},"image":null,"button":{"title":"Click here!","url":"https:\/\/dahome.be\/en\/flanders\/","target":"_blank"}},{"has_icon":true,"title":"Wallonia","text":"","icon_group":{"icon_type":"light","icon":"headset"},"image":null,"button":{"title":"Click here!","url":"https:\/\/dahome.be\/en\/wallonia\/","target":"_blank"}}],"settings":{"visible":true,"anchor_name":"","heading_tag":"h2"}},"settings":{"has_offset":true}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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